National Guidelines and Standards

Virtual Health Standard (Website) – Health Standards Organization (HSO) and Accreditation Canada

Counselling Services

Canadian Resources

Communication Technology Practices and Policies for a Digital World (PDF) – Ontario College of Social Workers and Social Service Workers

How to Move to Virtual Counselling  (Website) – Centre for Innovation in Campus Mental Health

Toolkit for E-Mental Health Implementation (Website) – Mental Health Commission of Canada

Transitioning to Remote Health and Wellness Services in Post-Secondary Settings: A Case Study Approach (PDF) – Best Practices Network in Higher Education

United States Resources

Distance Counselling Guide (PDF) – Higher Education Mental Health Alliance (HEMHA), United States

Medical Services

Virtual Care Recommendations for Scaling Up Virtual Medical Services (PDF) – Canadian Medical Association

Business Continuity and Evaluation Metrics

Business Continuity Plan for COVID-19 (Website) – Mental Health Review Board

Business Continuity Plan for Pandemics (Website) – Canadian Centre for Occupational Health and Safety

Business Planning and Industry Association Supports (Website) – Workplace Safety and Prevention Services

Emergency and Disaster Preparedness (Website) – Health Standards Organization (HSO) and Accreditation Canada

Professional Colleges and Practice Jurisdiction


COVID-19 Resources (Website) – Canadian Psychiatric Association

CPA COVID-19 Fact Sheets & Resources (Website) – Canadian Psychological Association

Recommendations on Practices to Implement Until the Risk Passes (Website) – Canadian Counselling and Psychotherapy Association

Licensure Related Matters and COVID-19  (Website) – Association of State and Provincial Psychology Boards

Temporary/Telepsychological Practice and COVID-19 Summary Table (PDF) – Association of State and Provincial Psychology Boards


COVID-19 Recommendations for Social Workers and Social Services Workers (Website) – Ontario College of Social Workers and Social Service Workers

COVID-19 Updates (Website) – Ontario Nurses Association

Guidance for Primary Care Providers in a Community Setting (PDF) – Ontario Ministry of Health

Providing Virtual Care

COVID-19: Virtual Health Care Services (Website) – Canadian Psychological Association

Ensuring Continuity of Care (Website) – Canadian Psychological Association

Guidelines for the Practice of Telepsychology (Journal) – Joint Task Force for the Development of Telepsychology Guidelines for Psychologists. (2013). Guidelines for the Practice of Telepsychology. American Psychologist68(9), 791-800

Keeping Your Distance to Stay Safe (Website) – American Psychological Association

Remote Delivery Guides (Website) – OXCADET, United Kingdom

Resources on Telepsychology (Website) – National Register of Health Service Psychologists

Telepsychology Best Practice 101 Series (Website) – American Psychological Association

Virtual Crisis Response

Talking to Someone in Crisis During COVID-19 (PDF) – Mental Health Commission of Canada 

Telehealth Tips: Managing Suicidal Clients During the COVID-19 Pandemic (PDF) – Centre for Practice Innovations at Columbia Psychiatry New York State Psychiatric Institute and Suicide Prevention – Training, Implementation, Evaluation (SP-TIE)