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Service Delivery Models

Best Practices > Service Models & Programs > Service Delivery Models

Mental health service delivery models vary across campuses, ranging from standalone counselling or mental health and wellness clinics to integrated interdisciplinary mental health services (integrated with primary care, disability services), or outsourced to private services.  Recent developments include the adoption of stepped care models, centralized intake models, single session therapy, walk-in services, as well as the integration of online mental health supports and peer supports. We are interested in hearing about your mental health service delivery models and outcomes.  Please contact info@bp-net.ca if you have a project submission or inquiry.


KEYWORD(S) APPLIED,,,,,,,,,,,,,,,,,,,,,,,,
  • A Guide to E-Mental Health Supports on BC Post-Secondary Campuses
    Nov 03, 2021 | Healthy Minds | Healthy Campuses

    In this guide, Healthy Minds | Healthy Campuses, outlines several considerations for existing and future e-mental health services, programs, and initiatives, drawing upon interviews and surveys of 15 health and counselling staff from 13 unique post-secondary institutions in BC.

    Read More A Guide to E-Mental Health Supports on BC Post-Secondary Campuses
  • Scope of Care Statements
    Jul 01, 2021 | Best Practices Network

    The Bp-Net.ca Team is curating Scope of Care statements that campuses have for their student mental health services. These statements outline provided services, as well as service limitations or issues that fall outside the scope of their clinics. If your institution has a statement that you would like to contribute or if you have other helpful resources to add to this page, please e-mail us at info@bp-net.ca.

    Read More Scope of Care Statements
  • Grade 12 to Post-Secondary: Transitions During COVID-19
    Jul 21, 2020 | Centre for Innovation in Campus Mental Health

    This webinar hosted by the Centre for Innovation in Campus Mental Health will discuss how transitioning into post-secondary may be a difficult process for students during the COVID-19 pandemic. Based on engagement with both grade 12 and first-year PSE students, this webinar will provide front-line staff with a framework on how to build and bridge support for students.

    Read More Grade 12 to Post-Secondary: Transitions During COVID-19
  • Delivering Virtual Counseling and Care to Post-Secondary Students
    Jun 23, 2020 | Centre for Innovation in Campus Mental Health

    This three-hour webinar, hosted by CICMH, discusses system and practice level changes that can support the transition to virtual care in the post-secondary setting.

    Read More Delivering Virtual Counseling and Care to Post-Secondary Students
  • Transitioning to Remote Health and Wellness Services in Post-Secondary Settings
    Jun 11, 2020 | University of Toronto, McGill University, Queen's University, University of British Columbia, Dalhousie University

    Transitioning to Remote Health and Wellness Services in Post-Secondary Settings: A Case Study Approach developed by Canadian Best Practices in Higher Education provides a guide to support post-secondary Health & Wellness and Counselling Centres in their transition to providing remote health and wellbeing services to students. This guide is intended for health and mental health clinicians, healthcare administrators, and other stakeholders considering transitioning their services from more traditional models of in-person care in the context of the COVID-19 pandemic.

    Read More Transitioning to Remote Health and Wellness Services in Post-Secondary Settings
  • What Interventions Improve College and University Students’ Mental Health and Wellbeing?
    Mar 01, 2020 | What Works Centre for Wellbeing

    This review of reviews commissioned and funded by the What Works Centre for Wellbeing explored what is known about effective ways to improve student mental health and wellbeing. Through a synthesis of 23 review studies from across the world, this review identifies a variety of interventions for student mental health and wellbeing and outlines strengths, limitations, gaps and opportunities to improve the quality of their evidence.

    Read More What Interventions Improve College and University Students’ Mental Health and Wellbeing?
  • Re-structuring Health Care Delivery in Ontario
    Dec 17, 2019 | Centre for Innovation in Campus Mental Health

    This webinar provides a high-level overview of the health system transformation that is currently underway in Ontario. This talk hosted by CICMH focused on the rationale for the system-level reform, changes to date at both the ministry and agency levels, and an update on Ontario Health Teams. Useful resources for organizations seeking to be part of an Ontario Health Team are also shared.

    Read More Re-structuring Health Care Delivery in Ontario
  • Walk-in Counselling on Campus
    Nov 28, 2019 | Centre for Innovation in Campus Mental Health

    This webinar will provide a brief outline of the structure of walk-in therapy, and what staff and students can expect at a session. We will reflect on the challenges, successes and lessons learned from the implementation of the model, as well as highlight factors to consider when adapting the model to a campus.

    Read More Walk-in Counselling on Campus
  • Campus-Community Partnerships Toolkit
    Nov 20, 2019 | Centre for Innovation in Campus Mental Health
    Read More Campus-Community Partnerships Toolkit
  • Developing Community Partnerships
    Nov 20, 2019 | Centre for Innovation in Campus Mental Health

    Join CICMH and CMHA for this webinar where Sharon Brodovsky provides some tools and tips on how to seek out, build and maintain effective partnerships as well as avoid some of the pitfalls. This webinar will also showcase some of the new campus/community partnerships that are happening through CICMH’s campus/community project and how CICMH can support your organization get involved.

    Read More Developing Community Partnerships
  • Applying LEAN and Stepped Care Methodologies to a College Counselling Service
    Oct 14, 2019 | Algonquin College

    In 2008/09, the Algonquin College Counselling Services team began using LEAN tools to inform improvements to the service delivery, with great effect. In 2017/18, as the numbers of students presenting at Counselling Services continued to rise, the decision was made to implement the Stepped Care 2.0 model at the College. This presentation reviews changes made over the 10 years and outlines the spectacular results that have followed.

    Read More Applying LEAN and Stepped Care Methodologies to a College Counselling Service
  • Jack.org Youth Voice Report 2019
    Oct 04, 2019 | Jack.org

    A new youth-led report released by Jack.org outlines how adult allies can better support and promote youth mental health across Canada.

    Read More Jack.org Youth Voice Report 2019
  • Stepped Care for Post-Secondary Campuses Toolkit
    Sep 01, 2019 | Centre for Innovation in Campus Mental Health

    Developed by the Center for Innovation in Campus Mental Health, the Stepped Care for Post-Secondary Campuses toolkit provides an overview of the various steps for implementation of Stepped Care 2.0 – an updated, more client-centric version of the original Stepped Care Model – in three Ontario post-secondary institutions

    Read More Stepped Care for Post-Secondary Campuses Toolkit
  • Embedded Counselling Models: A Tale of 10 Cities
    Jun 19, 2019 | Concordia University, University of British Columbia, University of Toronto

    This presentation discusses 10 case studies of faculty-embedded counselling models from British Columbia, Alberta, Ontario, Quebec, Nova Scotia, and Newfoundland and Labrador, and the drivers for the embedded counselling model of service delivery,  successes, challenges, and lessons learned.

    Read More Embedded Counselling Models: A Tale of 10 Cities
  • Incorporating Walk-in Single Sessions at a University Counselling Centre
    Jun 17, 2019 | Western University

    Since August 2015, Western University has been implementing a Walk-in Single Session Therapy Program as part of its diverse range of services. In this session, participants learned about the range of factors that have contributed to the success of the programme: 1) Changing the triage model, 2) Providing training to staff, and 3) Emphasizing students existing strengths, abilities, and values.

    Read More Incorporating Walk-in Single Sessions at a University Counselling Centre
  • Strategies for Addressing Mental Health Support on Campus
    May 01, 2019 | NASPA–Student Affairs Administrators in Higher Education

    Strategies for Addressing Mental Health Support on Campus offers counsellors and student affairs professionals strategies to effectively support the mental health needs of today’s students.

    Read More Strategies for Addressing Mental Health Support on Campus
  • Interprofessional Collaborative Healthcare – Literature Review
    Mar 01, 2019 | Dalhousie University
    Read More Interprofessional Collaborative Healthcare – Literature Review
  • Concordia University Student Health and Wellbeing Review
    Nov 29, 2018 | Concordia University
    Read More Concordia University Student Health and Wellbeing Review
  • College Counseling from a Distance Guide
    Sep 10, 2018 | Higher Education Mental Health Alliance

    College Counseling from a Distance: Deciding Whether and When to Engage in Telemental Health (TMH) Services is a guide developed by the Higher Education
    Mental Health Alliance (HEMHA), with the purpose of outlining the potential benefits, limitations, and concerns regarding telemental health (TMH) services in the field of college student mental health and aid mental health professionals who serve college students and Institutions of Higher Education (IHE) administrators in engaging in dialogue about these benefits, limitations, and concerns in order to make informed decisions about whether to engage in providing TMH services. 

    Read More College Counseling from a Distance Guide
  • Integrated Mental Health
    Jun 15, 2017 | Dalhousie University, University of Toronto, Suffolk University, Humber College

    Integrated Mental Health Panel:  Integration of mental health services has been a recent trend across post-secondary campuses.  Three institutions shared their experiences on integrating mental health services across primary care and counselling services.  Each panelist discussed their unique context for integration, the drivers for change, their implementation strategy, and assessment/evaluation issues.  Through facilitated discussion, delegates had the opportunity to engage and consult with panelists on key challenges and lessons learned.

    Read More Integrated Mental Health
  • The Stepped Care Model
    Jun 15, 2017 | McGill University, Memorial University, University of British Columbia

    The Stepped Care panel presented a new model for university and college counselling centers to organize in a more accessible, empowering and efficient manner both clinic based and healthy campus activities. The model offers the lowest level of intervention intensity warranted by objective continuous outcome and process monitoring. It integrates a range of traditional and emerging online mental health programs systematically within a healthy campus lens. Panelists from Memorial University, McGill University and the University of British Columbia shared their experiences with Stepped Care transformations and outcomes.

    Read More The Stepped Care Model
  • Inventory for Campus Mental Health
    Jan 01, 2016 | Canadian Association of College and University Student Services (CACUSS) Campus Mental Health Community of Practice

    This online, interactive inventory is designed to help colleges, institutes, and universities self-evaluate and plan action systemically supporting mental health on campus.

    Read More Inventory for Campus Mental Health
  • NAvigaTe: Nurse Assisted Transition Project 2013-2015
    Jan 01, 2013 | Toronto Metropolitan University, University of Toronto, York University

    Post-secondary students who have been hospitalized for mental health reasons are often poorly supported in their transition between hospital and the post-secondary setting. They may experience difficulty navigating and accessing community and campus services, encounter difficulty reintegrating into their academic and social environments, require intensive support from campus services and resources and are at high risk for dropping out of school, relapse and re-hospitalization. To help address the needs of students during this vulnerable period, Ryerson University, York University, and the University of Toronto partnered to develop and implement a pilot program designed to connect students to appropriate services and supports following a stay in hospital for mental health reasons.

    Read More NAvigaTe: Nurse Assisted Transition Project 2013-2015
  • Sexual Violence Response on Campus: A Toolkit
    Jan 01, 1970 | Centre for Innovation in Campus Mental Health

    The Centre for Innovation in Campus Mental developed a toolkit to provide post-secondary campus stakeholders with relevant information to guide the development or improvement of sexual violence programming and survivor support resources. The toolkit highlights the prevalence of sexual violence on campuses, the impact of sexual violence on mental health, and different best and promising practices to support survivors of sexual violence.

    Read More Sexual Violence Response on Campus: A Toolkit
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