Service Delivery Models

In this guide, Healthy Minds | Healthy Campuses, outlines several considerations for existing and future e-mental health services, programs, and initiatives, drawing upon interviews and surveys of 15 health and counselling staff from 13 unique post-secondary institutions in BC.

The Bp-Net.ca Team is curating Scope of Care statements that campuses have for their student mental health services. These statements outline provided services, as well as service limitations or issues that fall outside the scope of their clinics. If your institution has a statement that you would like to contribute or if you have other helpful resources to add to this page, please e-mail us at info@bp-net.ca.

This webinar hosted by the Centre for Innovation in Campus Mental Health will discuss how transitioning into post-secondary may be a difficult process for students during the COVID-19 pandemic. Based on engagement with both grade 12 and first-year PSE students, this webinar will provide front-line staff with a framework on how to build and bridge support for students.

This three-hour webinar, hosted by CICMH, discusses system and practice level changes that can support the transition to virtual care in the post-secondary setting.

Transitioning to Remote Health and Wellness Services in Post-Secondary Settings: A Case Study Approach developed by Canadian Best Practices in Higher Education provides a guide to support post-secondary Health & Wellness and Counselling Centres in their transition to providing remote health and wellbeing services to students. This guide is intended for health and mental health clinicians, healthcare administrators, and other stakeholders considering transitioning their services from more traditional models of in-person care in the context of the COVID-19 pandemic.

This review of reviews commissioned and funded by the What Works Centre for Wellbeing explored what is known about effective ways to improve student mental health and wellbeing. Through a synthesis of 23 review studies from across the world, this review identifies a variety of interventions for student mental health and wellbeing and outlines strengths, limitations, gaps and opportunities to improve the quality of their evidence.

This webinar provides a high-level overview of the health system transformation that is currently underway in Ontario. This talk hosted by CICMH focused on the rationale for the system-level reform, changes to date at both the ministry and agency levels, and an update on Ontario Health Teams. Useful resources for organizations seeking to be part of an Ontario Health Team are also shared.

This webinar will provide a brief outline of the structure of walk-in therapy, and what staff and students can expect at a session. We will reflect on the challenges, successes and lessons learned from the implementation of the model, as well as highlight factors to consider when adapting the model to a campus.

Join CICMH and CMHA for this webinar where Sharon Brodovsky provides some tools and tips on how to seek out, build and maintain effective partnerships as well as avoid some of the pitfalls. This webinar will also showcase some of the new campus/community partnerships that are happening through CICMH’s campus/community project and how CICMH can support your organization get involved.

In 2008/09, the Algonquin College Counselling Services team began using LEAN tools to inform improvements to the service delivery, with great effect. In 2017/18, as the numbers of students presenting at Counselling Services continued to rise, the decision was made to implement the Stepped Care 2.0 model at the College. This presentation reviews changes made over the 10 years and outlines the spectacular results that have followed.

A new youth-led report released by Jack.org outlines how adult allies can better support and promote youth mental health across Canada.

Developed by the Center for Innovation in Campus Mental Health, the Stepped Care for Post-Secondary Campuses toolkit provides an overview of the various steps for implementation of Stepped Care 2.0 – an updated, more client-centric version of the original Stepped Care Model – in three Ontario post-secondary institutions

This presentation discusses 10 case studies of faculty-embedded counselling models from British Columbia, Alberta, Ontario, Quebec, Nova Scotia, and Newfoundland and Labrador, and the drivers for the embedded counselling model of service delivery,  successes, challenges, and lessons learned.

Since August 2015, Western University has been implementing a Walk-in Single Session Therapy Program as part of its diverse range of services. In this session, participants learned about the range of factors that have contributed to the success of the programme: 1) Changing the triage model, 2) Providing training to staff, and 3) Emphasizing students existing strengths, abilities, and values.

Strategies for Addressing Mental Health Support on Campus offers counsellors and student affairs professionals strategies to effectively support the mental health needs of today’s students.

College Counseling from a Distance: Deciding Whether and When to Engage in Telemental Health (TMH) Services is a guide developed by the Higher Education
Mental Health Alliance (HEMHA), with the purpose of outlining the potential benefits, limitations, and concerns regarding telemental health (TMH) services in the field of college student mental health and aid mental health professionals who serve college students and Institutions of Higher Education (IHE) administrators in engaging in dialogue about these benefits, limitations, and concerns in order to make informed decisions about whether to engage in providing TMH services. 

Integrated Mental Health Panel:  Integration of mental health services has been a recent trend across post-secondary campuses.  Three institutions shared their experiences on integrating mental health services across primary care and counselling services.  Each panelist discussed their unique context for integration, the drivers for change, their implementation strategy, and assessment/evaluation issues.  Through facilitated discussion, delegates had the opportunity to engage and consult with panelists on key challenges and lessons learned.

The Stepped Care panel presented a new model for university and college counselling centers to organize in a more accessible, empowering and efficient manner both clinic based and healthy campus activities. The model offers the lowest level of intervention intensity warranted by objective continuous outcome and process monitoring. It integrates a range of traditional and emerging online mental health programs systematically within a healthy campus lens. Panelists from Memorial University, McGill University and the University of British Columbia shared their experiences with Stepped Care transformations and outcomes.

This online, interactive inventory is designed to help colleges, institutes, and universities self-evaluate and plan action systemically supporting mental health on campus.

Post-secondary students who have been hospitalized for mental health reasons are often poorly supported in their transition between hospital and the post-secondary setting. They may experience difficulty navigating and accessing community and campus services, encounter difficulty reintegrating into their academic and social environments, require intensive support from campus services and resources and are at high risk for dropping out of school, relapse and re-hospitalization. To help address the needs of students during this vulnerable period, Ryerson University, York University, and the University of Toronto partnered to develop and implement a pilot program designed to connect students to appropriate services and supports following a stay in hospital for mental health reasons.