• Transitioning to Remote Health and Wellness Services in Post-Secondary Settings
    Jun 11, 2020 | University of Toronto, McGill University, Queen's University, University of British Columbia, Dalhousie University

    Transitioning to Remote Health and Wellness Services in Post-Secondary Settings: A Case Study Approach developed by Canadian Best Practices in Higher Education provides a guide to support post-secondary Health & Wellness and Counselling Centres in their transition to providing remote health and wellbeing services to students. This guide is intended for health and mental health clinicians, healthcare administrators, and other stakeholders considering transitioning their services from more traditional models of in-person care in the context of the COVID-19 pandemic.

    Using a case study approach, this guide provides an overview of the process to delivering remote services undertaken by Health & Wellness/Counselling Clinics at five universities and reports on their service delivery models, virtual platforms, metrics, implementation challenges, lessons learned and recommendations.

    The participating universities include:

    • Dalhousie University
    • McGill University
    • Queen’s University
    • University of British Columbia
    • University of Toronto


    Download Transitioning to Remote Health and Wellness Services in Post-Secondary Settings: A Case Study Approach     (PDF – English) (PDF – French)

    Related: Delivering Virtual Counseling and Care to Post-Secondary Students Webinar

    2021 Update: Transitioning to Remote Health & Wellness Services in Post-Secondary Settings: A Year Later

    It has been 1 year since the development of the Transitioning to Remote Health and Wellness Services in Post-Secondary Settings: A Case Study Approach, a guide for post-secondary institutions. In this update, we follow up with each post-secondary institution by reflecting on some key questions:

    1. 1. What adaptations have you made that you see your service continuing with?
    2. 2. What opportunities did COVID present your service with?
    3. 3. What challenges still exist?

    Themes reported across institutions include discussion around the common pressure points and growth opportunities faced and the gearing up to provide in-person services once again in our wellness centers.

    Download Transitioning to Remote Health & Wellness Services in Post-Secondary Settings: A Year Later (PDF – English)