Post-Secondary Student Services and Health & Wellness Programming

Algonquin College’s student services have moved to virtual delivery for advising sessions in accessible learning, employment support, peer tutoring, and spiritual care.
Counsellors are available to talk by phone or video for non-urgent situations. Students are also invited to contact the Ottawa Crisis Line, Good2Talk, Big White Wall, and BounceBack for 24/7 mental health support. Health Services remains open for pre-booked appointments.

Bow Valley College’s student services have moved to phone and video delivery, for appointments in learning success, financial aid, Indigenous student services, accessibility, academic success, career services, sexual violence support, and library support.
Students can set up a counselling appointment by email.

Camosun College’s student services have moved to virtual delivery, for advising sessions in academics, admissions, accessibility, co-operative education and career services, financial aid, indigenous student services, library support, Ombudsperson services, and writing support.

Students can book phone appointments with counsellors at Camosun.

The Conestoga College Medical Care Clinic is providing telephone appointments, available for booking by email only. Counselling is available to students in Ontario by telephone. For 24/7 mental health support, students can access Good2Talk.

Confederation College’s student services have moved to online and phone delivery, for advising sessions in tutoring, accessibility, indigenous student services, international education, IT support, admissions and registration, financial aid, recruitment, Ombudsperson services, and employment services.

The Health Centre is open for medical services following telephone screening and consultation with a nurse practitioner. Students can access personal counselling by phone, or contact Counselling Services for referral to community resources.

George Brown College’s student services have moved to online and phone delivery, for advising sessions in accessibility, career services, financial aid, international student services, and tutoring.

Students in Ontario can access online video counselling through Zoom Healthcare, a free secure video platform. Counselling and Student Wellbeing Services can also connect students without internet access or who live outside Ontario with accessible mental health supports. George Brown College students can also receive immediate online chat counselling through Bean Bag Chat.

Humber College’s student services have moved to remote delivery, for advising sessions in accessibility services, information technology, math and writing, peer tutoring, career services, and student recruitment.

The Student Wellness and Accessibility Centre has health and counselling services available online and by phone. Humber College students are also invited to access the Good2Talk helpline, Therapy Assist Online, and telehealth for help 24/7.

See University of Western Ontario for the digital student services available to King’s University College students.

King’s University College students can access telephone appointments at the Accessibility, counselling, and Student Development centre, for accessibility, career, learning skills, and personal counselling.

The Langara College counselling office can be accessed by students through telephone, email, and Zoom, for appointments with counsellors and advising assistants. Students can also access Here2Talk, Moving Forward Family Services, BounceBack, and One Voice Canada for mental health support.

Students experiencing food insecurity can access the Langara Community Cupboard once per week. Students can also apply for emergency funding and bursaries.

Mohawk College’s student services have moved to remote delivery, for advising sessions in accessible learning, co-operative education, career services, digital skills, financial assistance, indigenous student services, international student services, peer-based learning support, library research, and student success.

Students can book telephone counselling appointments by email, or access 24.7 resources such as Empower Me, keep.meSAFE, and Good2Talk.

The Northern Alberta Institute of Technology’s student services have moved to online (Skype, MS Teams, email) and phone delivery, for advising sessions in financial aid, academics, chaplain services, and international student services.

Students can access phone counselling at Counselling Services, and 24/7 video counselling through MyWellness.

Red River College’s student services have moved to online and phone delivery, for advising sessions in academic success, English language support, international student services, and library support.

Counselling services is operating through telephone and video conferencing to support student wellbeing and success. Students can request a wellness check, complete an intake form for counselling, access BEACON digital therapy, or access same day crisis service.

The Saskatchewan Institute of Applied Science and Technology has moved student services to online and phone delivery, for advising sessions in online transition, accessibility, indigenous and international student services, fitness and recreation personal consultations, writing support, student success, employment services, and library support.

Counselling services are available to students through phone and Zoom.

Seneca College’s student services have moved to online and phone delivery, for advising sessions in accessibility, accommodations, career development, financial aid, indigenous counselling, English and writing, research services, and academic advising.

Counselling appointments are available by phone, email, or video chat at all campuses. The Newnham Campus Medical Centre is providing telephone medical appointments. Students are also invited to access Real Campus, which offers free therapy and counselling, virtual doctor

The Southern Alberta Institute of Technology’s student services have moved to virtual delivery, for advising sessions in career advancement, indigenous support, chaplain services, international student advising, academic coaching, tutoring, accessibility, financial advising, and technical support.

Students can visit the Health Services Clinic by appointment, after calling in advance. Student counselling is available by phone during business hours. Students are also invited to access online self-help resources, or reach out to community resources that are available 24/7.

The Alberta University of the Arts has moved student services to remote delivery, with advising sessions available in library support, tutoring services, writing services, and registrar’s office supports.

Students residing in Alberta can access counselling through phone and MS Teams. Students outside of Alberta can contact the counselling office for referrals to alternative, accessible support services.

Carleton University’s student services have moved to phone and online delivery for advising sessions in admissions, academic success, financial aid, career services, co-operative education, sexual violence support, international student services, Ombudsperson services, and spirituality consulting.

Health and Counselling Services are offering medical and counselling services virtually through telephone and video conferencing appointments. For urgent care or crisis counselling, triage is taking place by phone to determine the safest way to provide support and care.

Concordia University of Edmonton has moved student services to remote delivery, for advising in career services, financial aid, indigenous student services, registrarial services, and student life and learning.

Students can access mental health support with the student life counsellor through Doxy.me, a secure telehealth resource. Students can also consult the CUE Wellness Resource Booklet to identify the most accessible form of mental health and medical support.

Brock University’s student services have moved to phone and online (MS Teams) appointments, for advising in accessibility and accommodations, academic advising, and admissions.

Students can access mental health support at Student Health Services by phone. Brock University also has a crisis support line for urgent, 24/7 support.

Dalhousie University’s student services have moved to online and phone delivery, for advising sessions in academics, accessibility, writing, registrar services, and international student services. Residences remain open for students who must continue to live in residence, with modified food service delivery in accordance with social distancing guidelines.

The Dalhousie University Health and Wellness Centre is providing non-essential physician and nursing services, counselling appointments, and same-day counselling appointments by phone.

McGill University’s student services have moved to online (email and Skype) and phone delivery, for advising sessions in accommodations, learning supports, tutorial services, immigration advising, campus life, student engagement, financial aid, career planning, spiritual or pastoral care, first peoples house, and sexual violence response.

Virtual mental health support, including new and ongoing counselling, is available through the Student Wellness Hub. Students can access mental health support 24/7 for free through Keep.meSAFE in MySSP. Physical health services are available off-campus through Maple and Blue Cross.

McMaster University’s student services have moved to online (email, online chat, MS Teams, Zoom) and phone delivery, for advising sessions with a student services professional. Available services include academic and writing support, accessibility, and financial aid.

Students can schedule appointments at the Student Wellness Centre over the telephone with a physician, naturopath, or counsellor.

Mount Allison University’s student services have moved to online (MS Teams, Zoom) and phone delivery, for advising sessions in academics, writing support, chaplain services, career development, financial aid, indigenous student support, and international student services.

The Wellness Centre is no longer providing doctor’s services, however counselling and nurse appointments are being delivered by email, phone, and video call. Students can also request a wellness check-in, or contact the CHIMO helpline for immediate assistance.

Mount Royal University’s student services have moved to online and phone delivery, for advising sessions in career services, scholarships and financial aid, academics, accessibility, learning services, and student success.

The Health Services Clinic continues to remain open for regular medical appointments, however phone appointments are also available. The Optimal Therapy Clinic is closed except for emergency physiotherapy and chiropractic care. Students can access counselling services through phone and video appointments.

Queen’s University’s student services have moved to remote delivery, for advising sessions in careers, registrar services, financial aid, faith and spirituality, indigenous student services, academic success, writing, student experience, health promotions, and community engagement. Residences remain open for students who must continue to live in residence, with modified food service delivery in accordance with social distancing guidelines.

Students living in Ontario have the option of having remote appointments with the health clinic, and counselling appointments will be held through Therapy Assistance Online. On-site crisis counsellors are available in Student Wellness Services, and students who require in-person counselling will undergo screening prior to entering.

Toronto Metropolitan University’s Centre for Student Development and Counselling has moved to virtual support for advising in writing, math, English, financial support, accommodations, and library support.

Students can access ongoing and new intake counselling by phone, email, and video conferencing. Students are also invited to access Keep.meSAFE through MySSP for 24/7 counselling and support.

Saint Mary’s University has moved student services to video, phone, and email delivery, for advising sessions in minority student advising, careers and experiential learning, chaplain services, cooperative education, indigenous and international student services, residence life, and learning services.

Students can book appointments with the Counseling Centre for support through email, phone, and video conference.

Simon Fraser University’s student services have moved to remote delivery, for advising in academics, financial aid, co-operative education, residence, international student advising, spiritual support, accessibility, sexual violence support and prevention, and online learning tools.

Health and Counselling Services are open for phone appointments. Students can pre-book appointments and request video, phone, or in-person appointments in different languages. Students are also invited to access MySSP for self-help strategies and urgent counselling.

York University’s student services have moved to remote academic advising, counselling and accessibility services. Student Counselling and Development is providing phone and video appointments in single sessions or for emergency support. Ongoing counselling is on hold until further notice.

The University of Alberta’s student services including the First Peoples’ House, sexual assault centre, academic success centre, accessibility resources, community social work team, healthy campus unit (health promotion), career centre office of student ombudsman and undergraduate research initiative) have moved to deliver their services and providing appointments and academic accommodations remotely through email, phone or Google Hangout. Additionally, the writing centre is offering peer tutoring online and residence life is continuing operations for students who must continue to live in residence, however social distancing protocols and preventative measures are in place to maintain the safety of the students in residence.

Counselling and clinical services are currently offered on a single-session basis via telephone, instead of regular ongoing counselling. Students can book another appointment as needed and ACCESS 24/7 is available if a student is in crisis or in need of immediate support. The University Health Center is providing telehealth when possible and in-person visits for medical concerns that cannot be managed over the phone (determined by physician). A Google Form is used to request service a follow-up call from the physician. The university health centre pharmacy is only accepting payment via credit/debit, orders must be by phone, and there is no waiting in the pharmacy (schedule time for pick-up).

The University of British Columbia’s student services has moved to online and phone delivery, for advising sessions in enrolment, academics, community engagement, international experience, immigration, accessibility, and careers. Residences remain open for students who must continue to live in residence, with modified food service delivery in accordance with social distancing guidelines.

Counselling and student health services are offering video or phone appointments, with in-person follow-up as required. Counselling support can also be accessed 24/7 through tools such as Empower Me, Crisis Centre BC, and TAO Self-Help. The wellness centre has established a Canvas space for students to engage in well being-related topics, and UBC students are invited to self-enroll.

The University Calgary’s student services have moved to online (Zoom, Skype, Q-less app/website) and phone delivery, for advising sessions in enrolment, academics, accessibility, international student support, Indigenous student support, careers, faith and spirituality, and student engagement. Students can also reach women’s resources peer support, sexual violence support advocates, and the student ombuds.

Students can schedule health appointments with physicians for ongoing concerns, or consult Alberta Health Services for new concerns. Mental health support can be accessed through an email request or one of the university’s after-hours partners.

The University of Calgary has also established COVIDcast, in order to navigate COVID-19-related issues by consulting with experts. The diverse topics covered in podcast episodes include health sciences, economics, and how to manage isolation.

The University of Guelph’s student services have moved to online and phone delivery, for advising sessions in accessibility services, accommodations, and sexual violence supports.

Student Health Services is accessible by phone or video call, and in-person appointments are available as required. Student Wellness is providing counselling, psychiatry, and mental health care by phone and video. Individuals seeking support for the first time can call Student Wellness to book appointments with the Student Wellbeing Navigators. For urgent situations, same-day appointments are available by phone during regular drop-in times.

Laval University’s student services have moved to online and phone delivery, for advising sessions for accessibility, tutoring, financial aid, and foreign student services. Students can access same-day counselling by phone, and request psychological support from the Student Assistance Centre.

University of Montreal’s student services has moved to remote delivery, for advising sessions in academics, careers, accommodations, accessibility, writing, tutoring, international student services, and financial aid.
Physicians and psychologists are continuing to offer health support through tele-practice. Students seeking psychological counselling will first have a consultation, and then a psychological follow-up.

The University of Manitoba’s student services has moved to online and phone delivery, for advising sessions in academics, careers, accessibility, library services, student advocacy, financial support, and sexual violence resources.

Students can access the pharmacy during regular hours, and schedule telephone consultations with the University Health Service (UHS). UHS also has on-call service 24/7. Individual counselling is being offered by phone, and the Health and Wellness Office is providing support by phone and email.

The University of Ottawa’s student services has moved to remote delivery, for advising in writing, accommodations, sexual violence support, and health and wellness. The Student Counselling Office is providing ongoing and same-day counselling by telephone and video conference. Students can also access 24/7 mental health support through Empower Me, the Student Support Program, and International SOS.

The University of Saskatchewan’s student services has moved to remote delivery, for advising in academics, finance, registration, accessibility and equity, student affairs and outreach, study and technology help, indigenous student support, international student support, careers, and faith.

The Student Wellness Centre is providing telephone and video conferencing appointments for same-day mental health intake, as well as services with physicians, nurses, counsellors, psychiatrists, dieticians, intake specialists, and outreach coordinators. For urgent assistance after-hours, students can contact Saskatoon Mobile Crisis or Crisis Services Canada.

The University of Toronto’s student services has moved to remote (phone, email, Skype) delivery, for advising in academic success, accessibility, career exploration, community partnerships, international experience, conflict resolution, faith, and indigenous student services.

The Health and Wellness Centre is offering virtual appointments with physicians, nurses, psychiatrists, psychologists, social workers, and dieticians. Workshops will be available via video-conferencing.

Hart House has a Virtual Hart House website where each week, new links and activities are added to keep students informed and entertained. Hart house also has a list of COVID-19 updates and resources for students from the University of Toronto and community organizations such as Black Lives Matter TO, the 519 Community Centre, SURJTO, Mike Layton (City Councillor for Ward 11) and Jessica Bell (MPP for University-Rosedale). Hart House providing fitness classes online every day, with programming including yoga, bootcamp, and dance. The University of Toronto Faculty of Kinesiology and Physical Education is also running daily online workouts, and providing strategizing sessions for optimizing virtual training with #UTRAIN workouts.

The University of Toronto has also established COVID-19 Podcast Series, hosted by Professor Vivek Goel from the Dalla Lana School of Public Health, which offers current and reliable information about the COVID-19 pandemic. Topics covered include modelling the spread of the virus, explaining public health recommendations, and exploring potential vaccines and treatments.

The School of Cities at the University of Toronto has an ongoing interview series titled, Coronavirus and the City: One Question, which explores the impacts of the COVID-19 pandemic on urban life, with perspectives from leaders in academia, government, industry, community, and civil society. Topics covered include public health, organizations, mobility, housing, and inequality.

The Innovation Hub at the University of Toronto has started Stories From a Distance: Being Together While Apart, a virtual space where students and new alumni at the University of Toronto can join together, share stories, and be supported. Mondays – Fridays; starting Monday, March 30th: 1:00 – 2:00 pm by Zoom session.

The University of Toronto is also offering a free online course titled, Mind Control: Managing Your Mental Health During COVID-19, which provides individuals with a deeper understanding of the anxiety reaction in relation to current life and outlines clear strategies for managing and turning off the anxiety response.

The Centre for Research and Innovation for Black Survivors of Homicide Victims (The CRIB) has a new online series exploring the impact of COVID-19 on vulnerable populations. Presented by Tanya Sharpe, this is an 8 Part Instagram Live Series that airs every Wednesday at 8:30 pm beginning April 15, 2020 on Instagram.

The University of Toronto Library has developed an Indigenous COVID-19 Information and Resources Page. This website provides information regarding health agencies, Indigenous responses to COVID-19 and Wellness resources. The website is a collaboration between the Indigenous Education Network (Dr. Jeffrey Ansloos, Julie Blair, Alexis Daybutch) and the OISE Library (Desmond Wong).

OISE Library has developed an online Care Package. This website has a collection of movies, wellness resources, reading, crafts, games, recipes, plant tips, internet games (and beyond) that OISE Library staff have compiled during their time in isolation from COVID-19.

University of Victoria’s student services have moved to remote delivery for advising in accessibility, academics, registrarial services, financial aid, student life, international student services, and multifaith services.

Counselling has moved to telephone service. Students can book same-day sessions by phone, or access pre-booked appointments by contacting the front desk or contacting counsellors directly.

The University of Waterloo’s student services has moved to remote (phone, email) delivery, for advising in accessibility, career action, library support, occupational health, financial aid, student success, and writing.

The Campus Wellness Centre is providing urgent medical and mental health services by phone, and non-essential appointments will be rescheduled. Sports medicine appointments are available virtually, and LifeLabs in Health Services is open.

University of Western Ontario’s student services has moved to remote delivery, for advising in writing support, accessibility and accommodations, library support, learning skills, ombudsperson services, registrar services, and career education.

The Health and Wellness Centre is open for telephone counselling and telehealth services. The Office of Student Support and Case Management is also available to connect students to community resources.

The University of Windsor’s student services have moved to online and phone delivery, for advising sessions in academics, career development, workplace partnerships, international student services, IT support, accessibility services, financial aid, and writing support.

The Student Counselling Centre is conducting appointments through phone and online video. Student Health Services is providing telephone appointments for essential medical services, with the potential for in-person assessments as required.