Ben Bridgstock is the Manager of Counselling Services, First Gen & Crown Ward and the Spiritual Centre. Ben has worked at the College for almost two years, prior to coming to the College Ben has worked in the not for profit substance use and mental health field for over 15 years, where he was the director at a number of agencies here in Canada and the managing director in his own firm in the UK. Ben has a BA in Counselling and a MSc in psychology, where his key focus was substance use, and harm reduction in the post-secondary environment. Ben is a SMART facilitator, a Certified CRA Therapist and a Certified Addictions Counsellor and Clinical Supervisor.
In 2008/09, the Algonquin College Counselling Services team began using LEAN tools to inform improvements to the service delivery, with great effect. In 2017/18, as the numbers of students presenting at Counselling Services continued to rise, the decision was made to implement the Stepped Care 2.0 model at the College. This presentation reviews changes made over the 10 years and outlines the spectacular results that have followed.