Applying LEAN and Stepped Care Methodologies to a College Counselling Service

In 2008/09, the Algonquin College Counselling Services team began using LEAN tools to inform improvements to the service delivery, with great effect. In 2017/18, as the numbers of students presenting at Counselling Services continued to rise, the decision was made to implement the Stepped Care 2.0 model at the College.

Presented by Ben Bridgstock and Doug Stringer from Algonquin College at the Centre for Innovation in Campus Mental Health 2019 Conference, this presentation reviews changes made over the 10 years and outlines the spectacular results that have followed.

Download the presentation (.pptx)

Access the Lean Stepped Care Presentation (PDF)